Last updated: 10 November 2026
Zeromaster respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what personal information we collect through this website and in the course of our services, why we collect it, how we use and protect it, and the rights you have.
1. Who we are
Zeromaster is the responsible party for the personal information described in this policy. Questions about this policy or your personal information can be directed to Paul Silverman at info@zeromaster.co.za or on +27 82 561 1572. We are based in Johannesburg, South Africa.
2. Information we collect
- Enquiries: your name, email address, phone number, company name and message when you complete our contact form, email, call or WhatsApp us.
- Clients: contact details of owners and staff, company and tax registration details, banking details, and the financial records and transactions we process on your behalf, including payroll information about your employees.
- Website use: technical information such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.
3. Why we use your information
- To respond to your enquiry and provide a proposal.
- To deliver our services, including Xero setup, bookkeeping, payroll, VAT, reporting and advisory work.
- To meet our legal, tax and professional obligations.
- To invoice and manage our client relationship.
- To keep this website secure and understand how it is used so we can improve it.
- To send you occasional updates or insights, but only where you have agreed or are an existing client, and you may opt out at any time.
We process personal information only where we have a lawful basis under POPIA: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests or yours.
4. Who we share it with
We do not sell your personal information. We share it only where necessary with trusted service providers who process it on our behalf and are bound to protect it, including:
- Xero and connected accounting apps used to deliver our services;
- our website host and WordPress and Jetpack services, which process contact form submissions and website statistics;
- Google, for embedded reviews, YouTube videos and search tools;
- the South African Revenue Service and other authorities, where the law requires it.
5. Information sent outside South Africa
Some of our service providers, such as Xero, Google and WordPress, store information on servers outside South Africa. We use only providers that are subject to data protection laws or agreements offering protection comparable to POPIA, as required by section 72 of the Act.
6. How we protect it
We take reasonable technical and organisational measures to keep your information secure, including encrypted connections, access controls, secure cloud platforms and confidentiality obligations. If we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as POPIA requires.
7. How long we keep it
We keep enquiry information only as long as needed to respond and follow up. Client and financial records are kept for as long as required by tax and company legislation, generally five to seven years, after which they are securely deleted.
8. Cookies
This website uses cookies to function properly, measure visits and display embedded content such as Google reviews and YouTube videos. You can block or delete cookies in your browser settings, although some parts of the site may then not work as intended.
9. Your rights
Under POPIA you have the right to:
- ask whether we hold your personal information and request a copy of it;
- ask us to correct or delete information that is inaccurate, out of date or unlawfully held;
- object to the processing of your information, including for direct marketing;
- withdraw your consent at any time, where processing is based on consent;
- lodge a complaint with the Information Regulator.
To exercise any of these rights, email us at info@zeromaster.co.za. We will respond within a reasonable time and may need to confirm your identity first.
10. Information Regulator
If you are not satisfied with how we have handled your personal information, you may contact the Information Regulator (South Africa) through its website at inforegulator.org.za.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.